Delivery Information
As well as offering a safe and secure online shopping environment we have also made sure that we offer a range of suitable delivery options through one of the UK's most reliable couriers.
We deliver to all mainland UK addresses, as well as the areas generally labelled as 'highlands & islands' (see below). NB: At this point in time we do not offer an online sales & delivery service to Northern Ireland residents. If you are based in Northern Ireland then you can find a stockist near to you by clicking here.
Please read the information below to help you understand our range of delivery options and to make sure that there is an option and cost that suits you before you order online.
If you would like to visit one of our retailers then click here to find one near you.
FREE Delivery On Toys & Accessories
We are pleased to offer free standard delivery to all UK mainland addresses on items from our Toys & Gifts range via Royal Mail. We also offer free standard courier delivery to the majority of UK mainland addresses for items from our accessory range.
NB: In some areas of the UK the normal standard delivery option is not available for accessories. A list of excluded postcodes is available by clicking here and further information on delivery to these areas is available in our Highlands and Islands section below.
Standard Delivery
Our standard delivery option will ensure that your goods arrive at your delivery address within 1 to 3 working days of placing the order. In the majority of cases where orders are placed before 1pm then the delivery will be made at an unspecified time on the next working day. For clarity, working days are Monday to Friday and do not include weekends or bank holidays.
All products excluding Toys & Gifts, Accessories and Heritage Prams will be delivered by courier at a standard charge of £10 per item.
This excludes Balmoral and Kensington Prams from our Heritage Collection. Delivery information for these products is available below.
NB: In some areas of the UK the normal standard delivery option is not available. A list of excluded postcodes is available by clicking here and further information on delivery to these areas is available in our Highlands and Islands section below.
Express Service
If you need your items in a hurry then we can guarantee delivery to most mainland UK addresses by 12pm on the next working day, but this only available if you order before 1pm. A total charge of £10 is applied to this service if you request it - but this charge is not per product, so even if you order 2 or more items the charge will still only be £10.
This service is NOT available to postcodes that fall within our Highlands & Islands list.
Saturday Service
You can choose to receive your order before 12pm on the next Saturday if you prefer, but this only available if you order before 1pm on a Friday. A total extra charge of £20 is applied to this service if you request it - but this charge is not per product, so even if you order 2 or more items the charge will still only be £20.
This service is NOT available to postcodes that fall within our Highlands & Islands list.
Highlands & Remote Islands
If your postcode is on our Highlands & Islands list then we are only able to offer a basic delivery service that will ensure that your goods arrive within 4 working days of your order being placed. There is a total charge of £10 for this delivery service but this charge is not per product, so even if you order 2 or more items the charge will still only be £10. Orders of Balmoral and Kensington heritage prams are excluded from this price - please see below.
Heritage Pram Deliveries
Our Heritage range of products are hand delivered on our ‘White Glove’ service. You will be contacted to arrange a convenient delivery date which may be up to 12 working days from your order to give us time to prepare and finish your pram. On arrival, your pram will be assembled and the packaging taken away if you require this.
A charge of £50 is made for this service and this is not available for postcodes that fall within our Highlands & Islands list. If you live in one of these postcode areas then your pram will be delivered by our standard courier and a charge of £50 will be made for this.